Overview
Rocque Agents LLC. ("Rocque Agents," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI voice receptionist services and interact with our website at rocqueagents.com.
Information We Collect
We collect the following categories of personal information directly from you during service onboarding, through our signed service agreement, or when you contact us:
• Full Name — Used to identify you as a client and personalize communications.
• Email Address — Used for service communications, call summaries, and administrative notifications.
• Mobile Phone Number — Collected specifically to send you SMS notifications, call summaries, and business alerts related to your Rocque Agents subscription.
• Business Information — Business name and operational details used to configure your AI receptionist.
How We Use Your Information
Your personal information is used exclusively for the following business purposes:
• Delivering our AI voice receptionist service and related features.
• Sending internal business alerts, call summaries, and administrative SMS notifications.
• Responding to your inquiries and providing customer support.
• Fulfilling our contractual obligations under your signed service agreement.
SMS & Mobile Data — CTIA Compliance
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Sharing
We do not sell, rent, or trade your personal information. We do not share your mobile number or SMS opt-in data with any third parties or affiliates for marketing or promotional purposes.
We may share information only as necessary to deliver our services (e.g., our voice AI infrastructure provider) or as required by law. Any such service providers are contractually prohibited from using your data for their own marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights & Opt-Out
You may request access to, correction of, or deletion of your personal data at any time by contacting us at [email protected] or (630) 974-0037.
To stop receiving SMS messages, text STOP at any time. Text HELP for assistance.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.
Contact Us
For questions or concerns about this Privacy Policy, please contact:
Rocque Agents LLC.
234 N Gay Street
Auburn, AL 36830
[email protected]
(630) 974-0037